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Ambulatory Emergency Care
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On the ward
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Photographic workshop with staff
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Staff routines
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Working with staff
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Talking to patients
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Typical waiting area
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Workshop observations - confusing signage to AEC
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Workshop observations - thank you board makes staff feel appreciated
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Workshop observations - staff are proud to have their own department
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Workshop observations - chairs rather than beds on the ward make patients feel better
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Workshop observations - gaps in signage
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Workshop observation - work stations in annoying place
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Workshop observations - offering patients a cup of tea helps them feel 'normal'
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Workshop mapping elements of the service that work well and those that need improving
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Workshop mapping elements of the service that work well and those that need improving
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Positive - staff team
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Negative - staff room is overlooked
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Second stage co-design workshops
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Learnings from the workshop
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Learnings from the workshop
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Learnings from the workshop
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Learnings from the workshop
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Learnings from the workshop
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Mocking up paper based prototypes
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Running live SMS prototype
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Running waiting board 'menu' prototype
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Adapting and changing prototypes
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SMS service handsets
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Testing with patients
