stevenvanbelleghem:
three steps to reinvent your future
stevenvanbelleghem:
Happy clients paradox
stevenvanbelleghem:
customer best friend and worst enemy
stevenvanbelleghem:
three types of competitors
stevenvanbelleghem:
mental model when investing in content
stevenvanbelleghem:
Content Marketing is about Quantity and Quality
stevenvanbelleghem:
goals of social listening
stevenvanbelleghem:
4 approaches in social listening
stevenvanbelleghem:
Service channels
stevenvanbelleghem:
learn from amazon
stevenvanbelleghem:
data self service world map
stevenvanbelleghem:
Self service should lead to win win
stevenvanbelleghem:
Reaction time expectation
stevenvanbelleghem:
The Real Self Serving Economy
stevenvanbelleghem:
The facts about service on social media
stevenvanbelleghem:
service expectations
stevenvanbelleghem:
self service in each phase of the buying cycle
stevenvanbelleghem:
role social networks in self service
stevenvanbelleghem:
no self service is disadvantage
stevenvanbelleghem:
from people service to self service
stevenvanbelleghem:
friends help friends
stevenvanbelleghem:
data is secret weapon
stevenvanbelleghem:
70% expects self service
stevenvanbelleghem:
Heartketing
stevenvanbelleghem:
Online customer support
stevenvanbelleghem:
three conversation streams
stevenvanbelleghem:
employee activation 4 content flows
stevenvanbelleghem:
Extreme symbols & being personal
stevenvanbelleghem:
Selling without selling model
stevenvanbelleghem:
online success depends on offline behavior
