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Indi Young
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Qualitative user research
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What are mental models?
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Mental model "towers"
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Indi Young
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Indi Young
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Definition of Non-Directive
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Perimeter around the conversation
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Indi interviewing
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Indi interviewing
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Interviewee
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Jot down their words and get back to it
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Open questions
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Verbs are stronger than nouns