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Making In House Service Design the new Service Standard
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Finding the New Business as Unusual
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We are not all Designers but we are all Designing
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Beyond the Map
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Getting the Right Services to Market Faster
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Providing Seven Star Services
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Embedded Designers as Guerilla Designers
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Shifting Policy Practice
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Multiple Channel Business Model
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Whose Job is it Anyway?
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A Journey Map to the Future
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Digitisation and the Analogue Touchpoint
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Building Service Design at Kone