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Severity "Fallout" Categories from Social Media Crises
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Companies Must Ascend the Social Business Hierarchy of Needs
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Social Media Crises Plan Adoption Rates
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Social Media Triage (non-crises) Process Adoption Rate
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Social Media Policy Adoption Rates
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Policy Education for Employees Adoption Rate
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Education Programs Adoption Rate
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Communication Program and Sharing Adoption Rates
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Departments where Formalized Customer Facing Efforts Occur
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Average Composition of a Social Media Team
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Social Media Crises on the Rise: Annual Occurrence
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Distribution of Platforms Where Crises Orginiate
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Top 10 Verticals Afflicted by Social Media Crises
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Causes of Social Media Crises
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Most Crises Could Have Been Diminished or Averted if Company Was Prepared
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Crises: Where Companies Were Deficient