willowbl00:
Keynote at IEEE GHTC
willowbl00:
BurglarsGuideToTheCity
willowbl00:
global voices berkman
Rubin Starset:
James
willowbl00:
grown up
killbox:
DSC_4811.JPG
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Turnover in the Fortune 1,000
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Long-term survivors
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A process is not a service
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With growth come distractions
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Customers are the key to everything
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Blind spots
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Cultural rigidity
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Some things don't change
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Customers are connecting. Are you?
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Push vs pull
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Return on assets is dwindling
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Two ways to grow
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Product orientation
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Carrot-and-stick management
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The multidivisional organization
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Podular organization
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Morning Star's self-organizing marketplace
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The Nordstrom way
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The one-way arrow of production
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The front line is the boundary between the company and its customers
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The Law of Requisite Variety
