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Consumer industry rankings
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Fig 2: Consumer satisfaction touchpoints
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Figure 3: Mobile users who currently face issues
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Figure 4: Combining satisfaction and importance
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Figure 5: Key drivers in consumer satisfaction
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Figure 6: What happens after good or bad experince?
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Figure 7: Consumer service calls over 6 months
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Figure 8: Most time consuming issues
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Figure 9: Drivers of negative sentiments
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Fig 10: Customer loyalty vs advocacy
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Fig 11: Kano model
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Figure 12: Services that consumers requested for the future
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Map of India
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Mobile Data and Customer Care infographic
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Transforming Experiences infographic