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Nonviolent Communication
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4 D's of Jackal
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4 R's of Giraffe
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Choice - an invitation to dance
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Observation
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Choice
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Speaking Giraffe
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OFNR
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Power Over & Power With
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feelings point to needs
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feelings are signals
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needs, values
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needs
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three kinds of requests
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Requests vs. Demands
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properties of a request
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The 'Yes' Behind the 'No'
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What Empathy is Not
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What Empathy Is
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our thinking is the cause of our anger
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stop the anger sabotage